- CANCELLATIONS
- With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. If you must cancel within 24 hours of your appointment, we require a 50% non-refundable deposit to book a future appointment.
- SERVICE ADJUSTMENTS
- In the event that you are unhappy with your hair, please let your stylist or management know immediately. We allow a 5-day grace period, where the stylist that originally performed the service will correct anything you are unhappy with, free of charge. The only time additional fees will be included is in the case that more services than originally decided on are necessary.
- RETURNS & EXCHANGES
- We offer full exchanges on all products. If for any reason you are not satisfied with your new product, we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We cannot offer a return or exchange of custom ordered hair extensions.
- CHILDREN & PETS
- For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment.
- METHOD OF PAYMENT
- We accept cash, and all forms of credit cards.
- SMS PRIVACY POLICY
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- SMS TERMS & CONDITIONS
- Program Description: By subscribing, you agree to receive recurring automated promotional and personalized marketing text messages (appointment reminders) from Meraki Studios. Opt-Out: You can cancel the SMS service at any time. Just reply "STOP" Help: Text "HELP" for assistance or email merakistudiosmobile@gmail.com. Cost & Frequency: Message and data rates may apply. Message frequency varies. Privacy: Your mobile information will not be shared with third parties for marketing or promotional purposes.