CANCELLATIONS

With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. If you must cancel within 24 hours of your appointment, we require a 50% non-refundable deposit to book a future appointment. 

SERVICE ADJUSTMENTS

In the event that you are unhappy with your hair, please let your stylist or management know immediately. We allow a 5-day grace period, where the stylist that originally performed the service will correct anything you are unhappy with, free of charge. The only time additional fees will be included is in the case that more services than originally decided on are necessary.

RETURNS & EXCHANGES

We offer full exchanges on all products. If for any reason you are not satisfied with your new product, we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We cannot offer a return or exchange of custom ordered hair extensions.

CHILDREN & PETS

For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment. 

METHOD OF PAYMENT

We accept cash, checks and all forms of credit cards.